FREQUENTLY ASKED QUESTIONS & OUR TERMS AND CONDITIONS

Do you ship internationally?

No, unfortunately we only ship within Australia.

What are your shipping costs?

All parcels are sent through Australia Post with a tracking number.

  • Orders that are less than $75 – $10
  • Orders that are $75 or more – $15
  • Bulky, heavy products $20 (these to be listed individually)

Our standard service includes tracking and a signature. Should you ask for your parcel to be left when there is no one at home, we will not accept responsibility for parcels that go missing.

Can I pick up my order from the shop?

Yes, you can place your order online and once your order is ready to collect, you’ll be notified by email to arrange an appointment or collect it on one of our upcoming OPEN days. Please ensure you choose local pickup as the shipping option.

When will I get my order?

Products that are add to cart are available now and will be shipped within 3 working days of receiving payment. All other products that are available as a pre-order now will be ordered in. Please allow approximately 4 weeks (providing it is in stock with supplier). Please note that we will only send your order once everything has arrived. If you do not want to wait for an item that is available now, please place it on a separate order.

All parcels are sent through Australia Post with a tracking number. Please allow 5-9 working days for delivery.

Please advise us by email at alison@stampingandscrappingdesigns.com.au if you haven’t received your order after 10 days.

What form of payment do you accept?

We are only set up to accept payment by Paypal at the checkout.

How do I check the status of my order?

Once you have placed your order, you will receive an email with a copy of your order and your order number. When your order is ready to be shipped, we will send you another email with the shipping details.

If you believe there has been some delay in receiving your order, please contact us and be sure to include your Order Number for us to assist you the best possible way.

If for any reason we need more information from you, we will contact you.

How do you handle out of stock items?

We make every effort to ensure that our stock control is up to date. All orders are filled on a first come, first served basis. It is possible that you may place an item in your shopping cart and when you go to pay, it comes up insufficient stock. This would happen if another online customer has purchased the same item and has finalised their order before you or that a customer has purchased the last item from our shop. While we make every effort to have sufficient quantities available to prevent this from occurring, sometimes it is beyond our control.
If an item is out of stock when we’re filling your order, we will contact you to offer you the choice of:

  1. Shipping your order without the item (and we will refund you the cost of the item)
  2. Holding your order until the item comes back into stock (allow up to 4 weeks providing it is in stock with supplier).
  3. Replacing the item with a different product.

If you choose to wait for an item to come back into stock, and there is a delay in that item arriving, we will contact you as soon as we become aware of the delay.

Some items may be available for sale at a special discounted rate for a limited time only, or as a special promotion, once these items are cleared they may return to the previous retail price. While all effort is made to fulfill all orders, sometimes there may be an item that is sold out and unable to be re-ordered at the same discounted rate. If this occurs we will mark the item as out of stock and issue a refund to you.

Pricing

All prices are in Australian Dollars and are inclusive of GST and are subject to change without prior notice. We try hard to keep our prices competitive and also to source out the best price with suppliers so we can pass on these savings to our customers. Unfortunately, from time to time we have to adjust our prices due to the fluctuating Australian dollar. Sale items may return to pre-sale prices after the sale has finished.

What customer support help do you offer?

Customer support is very important to us and our goal is to provide fair and timely customer support for every customer. If you are unhappy with any products please contact us so we can arrange an appropriate resolution. We are more than happy to give crafting advise or technical help on products.

Do you have a store or showroom?

Yes we have a store that has an even larger selection of products than what is on our website (we’re adding new products online regularly and more ranges will be added as time permits). You are welcome to visit our store by arranging an appointment or visit on our advertised OPEN days. You can find our details on the contact us page.

Do you have a catalogue?

Unfortunately this is not possible as we have dealings with numerous suppliers, who have a huge inventory and are continually adding new products weekly. We have available on some ranges a pre-order now service, that gives you an even larger range of products to choose from (allow an extra 4 weeks for delivery). If you cannot find what you’re after, we welcome enquiries.

Is your site secure?

stampingandscrappingdesigns.com.au is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include installing a valid SSL certificate to encrypt information in transit. We do not ask you for any credit card information. We do not share any information that has been given to us by you, our customers.

In line with our strict security policy that’s why we offer PayPal. Your checkout process involves momentarily leaving our website and logging in to your PayPal account, to choose which account you wish to use. After your transaction takes place you are redirected back to our website to view your receipt.

We want you to feel confident when ordering from stampingandscrappingdesigns.com.au, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at alison@stampingandscrappingdesigns.com.au

What is your return policy?

Please choose carefully as we do not accept returns on items if you have simply changed your mind, ordered an amount incorrectly, ordered an item you already have or that you do not like the item/s purchased. We advise that you do a final check of your order to see all the items in your cart before you confirm and finalise your order.

If you have received an incorrect item to what was ordered, we request that you notify us within 48 hours of receiving your order. If we advise you that you can return the incorrect item/s, we must receive these with its original unopened packaging within 21 days. We’ll gladly swap it for the correct item or if that item is no longer available, we’ll issue a refund at our discretion.

FAULTY ITEMS

We must be informed in writing via email within 21 days of receiving your order. This MUST include photos and a description of the fault (within the claim period of 21 days). Once we have this information we will then ask you to mail the item back to us and the product will be tested to determine that the fault is genuine. If we are satisfied that the fault is a manufacturing defect, we will replace the faulty item with a new replacement or if this item isn’t available, we will offer a refund for the item at our discretion. We are not responsible for any misuse of items by the customer. Please contact us first via email and await a reply before sending any items back. The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. stampingandscrappingdesigns.com.au can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

If a product becomes faulty after this time please contact the manufacturer.

If you have any questions about the return of your item, please email us and be sure to include your order number and e-mail address with any correspondence.